Effective Business Communications of Johari Model †Free Samples

Question: Discuss about the Effective Business Communications of Johari Model. Answer: Introduction Diagnosis Reflection of Johari Model- The attempt to the questionnaire of Johari Model would assist in better understanding of relationships with self and others as the questionnaire has been created by psychologists. After attempting the questionnaire, the result of Solicits Feedback was found to be 40 and the score for willingness to self-disclose was found to be 30(Humanresourcefulness, 2017). The score was marked on the graph of solicit feedback and a vertical line was drawn downwards i.e. on 40. The score for willingness to self-disclose or giving feedback was also marked and a horizontal line was drawn from left to right i.e. 30. The result of the assessment proved that I am more rich and complex than what I supposed to be. However, certain unconscious aspects are revealed from time to time which are felt, read, heard or dreamt of, which reflects knowledge about the aspects which have never been known to me before. The Johari Window Model exemplifies improvement of self-awareness and mutual understanding between the individuals and a group. It assists in improving relationship of group with other groups also. The area of unknown arena involves information, feelings, abilities, experiences and aptitudes that are unknown to self while unknown to others in the group. In my professional experience, I have come through number of behavioral alterations due to lack of experience or self-belief. Self-discovery and observation by others can speedily uncover various processes through which, the information and knowledge can be revealed(Businessballs, 2017). Diagnosis Reflection of Communication Style Questionnaire- Through attempting this questionnaire, communication skills can be improved. It provides information related to self-speaking abilities and the type of words being used during communication, body language, tone of voice, and the situations and circumstances under which, alterations are found in communication style. In this process, persons who are considered as good communicator are required to be considered for comparison with self-listening and understanding styles. It would help in identifying the communication approaches and attitudes used by self, during communication(Dlapiperwin, 2017). The attempt of questionnaire reflects that I am an active and purposeful communicator as per the communication style questionnaire whereby, majority of As reflect active communicator, majority of Cs reflect Connector, number of Ts represent the quality of a theorist and maximum Ps reflect a person as a Purposeful Communicator. Attemptin g this test provided similar score in As and Ps which shows that I possess the ability to utilize combination of styles and I can communicate differently in different situations. The ability of these skills have been reflected number of times during my organizational performance when I feel myself actively communicating my views to other colleagues as well as taking their opinion also during in-depth discussion on various issues within the organization. Diagnosis Reflection of Assertiveness Questionnaire- The attempt of this questionnaire would measure the assertiveness which is essential for search related to educational opportunities and to struggle against peer pressure as well. It plays a significant role in determining effective interpersonal behavior in order to achieve academic success along with social development skills. It helps in measuring the proficiency of an individual even when it becomes difficult to express desires and opinion or even if it becomes difficult to respect the requirements and thoughts of other people. I attempted the questionnaire and rated myself on a 5-point Likert scale which enabled immediate reflection of the results. The scores were interpreted on grades basis being displayed on 100-point scale. I attempted the test that assisted me in identifying self-communication approaches and attitudes(Researchcollaboration, 2017). I obtained the score of 85% which shows that I obtained B grade. The score obtained by me shows that I possess the ability to stand by my friends but I do not feel comfortable responding back precisely at the time of argument. I feel hesitation in asking queries and become emotional during expression of feelings which I have experienced number of times during conflict in the organization. Diagnosis and reflection of Basic self-awareness Assessment- The assessment has allowed comparison of self-opinion with the evaluation conducted by others. After reviewing the feedback of others, I found that my basic sense about self-awareness is quite strong. I found myself self-confident and strongly aware about my moods and emotions. I have the ability to regulate my moods and have the ability to reduce its impact on others. I consider the opinion of others about me and can respond in a constructive manner without acting in a defensive manner. I am a helpful person as others also agreed to the fact because I have always helped my colleagues and juniors when they were facing issues related to their performance in organization but I do not understand their issues by self(Ctacny, 2017). My strongest attributes as a leader are that I can effectively lead teams and because of this ability, people follow me voluntarily. However, I have the ability to create networks of people with comm on and mutual interest but the effectiveness can be more developed and enhanced by developing the qualities of awareness about others. Diagnosis and reflection of listening questionnaire- The listening questionnaire provides implementation about the effectiveness of the listening skills in case an individual gets negative feedback about listening. It assists in identifying the strengths and weaknesses regarding listening skills because good listening skills includes active concentration and understanding the information received instead of passively hearing the speaker. I attempted the questionnaire in order to get informed about my listening skills. The ability to listen appropriately helps in building relationships of trust with others in the organization in order to enhance the influencing skills(Stellarleaderhip, 2017). After attempting the test, I found that my listening skills are quite good, however, I do not take notes to assist recall and unable to reflect the body language of speaker. I do not have the ability to reflect back the feelings to the speaker. Furthermore, I found that I am not usually used as t he sounding board by others in order to reflect their opinion to others. Thus, it can be concluded that I will have to improve my listening skills in order to be aware about the opinion of others. Communication issues that have been identified after performing tests and assessments were found to be the lack of listening skills and lack of assertiveness. Due to lagging behind in listening skills, I am unable to express myself in a self-assured and direct manner. Being collegiate, I find it must to improve my assertive skills and listening skills because it will affect my interpersonal behaviors so that I can achieve academic success and social skills development as well(Murphy, 2015). Two years before, I came to know that due to lack of assertive skills, I was unable to do better decision-making at the time of searching for better admission options in college. Moreover, due to lack of listening skills, I did not consider the suggestions provided to me by seniors and friends and faced a lot of trouble due to such weaknesses. In current organization, in which I am working I feel strongly to improve my skills in order to improve assertive and listening skills for further improveme nt of my organizational performance. Literature review: Assertive Skills Due to lack of assertive skills, it clearly gets reflected in behavioral mode such as aggression and submission. According to Garner (2012), Assertiveness is a major quality in establishing all the positive and productive relationships. As per the author, aggression can best be defined through a way of denying rights of others while submissiveness is also defined as a way of behaving that denies their individual rights. Non-assertion refers to the violation of personal rights by failing to express honest feelings, thoughts and beliefs. Assertive nature develops open nature, honest and vulnerably standing up for oneself. The individuals with assertive nature find win-win solutions to the conflict as they listen and understand others(Garner, 2012). As defined by Pipas Jaradar (2010), assertive communication is considered as the ability to speak and communicate in a manner that considers and respects the rights and opinions of other people while also standing up for personal rights, requirements and personal limits as well(Doyle, 2017). According to the author, assertive communication skills generate various opportunities for the purpose of open discussion and with all the requirements, choices and opinions that are required to be heard respectfully and considered in order to achieve a win-win solution to few of the problems. Development of assertive behavior can strengthen relationships, reduce stress from conflict and provide the individual possessing it with the social support while facing difficult situations(Mindtools, 2017). As per the authors, the concept of assertiveness was introduced by the experts in behavioral therapy as assertive behavior that plays a significant role in improving self-image(Skillsyouneed, 2017). T he behavioral component of assertiveness includes number of non-verbal elements such as voice tone, eye contact, stance, facial expressions, and its content. The authors suggested that in order to change the non-assertive behavior, there is a requirement of recognizing the problem i.e. to remember the situation where there was requirement to say but the individual held back and agreed to particular situation when the individual had not actually agreed. There are five steps to develop assertive behavior recommended by the authors( Rockhurst University, 2008). The first one is making reference to the factual descriptions of things that upsets instead of affixing labels and value judgments. The second one is not to exaggerate and judge but to describe; third one is to use I instead of you . The formula for success in assertive communication is to understand others behaviors which impacts ours and the last one is to allow a thing which impact the individual but is beneficial for others. Therefore, assertiveness is considered as a useful tool of communication and its application is appropriate for all the situations(Pipa? Jaradat, 2010). Listening Skills As per Tyagi (2013), listening skill is essential for the purpose of receiving messages effectively and is a combination of hearing and psychological involvement with the person who is speaking. It assists in establishing understanding between the two individuals who involve in this process and it requires high level of concentration and energy also(Skillsyouneed, 2017). The main purpose behind developing listening skills is to set aside own thoughts and opinions and to put oneself in the shoes of other in order to see their perception of others(Imaginesls, 2011). The author had discussed various aspects of listening i.e. its various modes, significance of listening and the ways to enhance learning skills as well. According to the author, certain listening mistakes are required to be avoided such as interrupting the speaker, in advance completing the sentences of the speakers, topping others story with own sounds demeaning which downgrades the story of the speaker and dominating the conversations. All these mistakes reflect lack of listening skills and are required to be improved on priority basis(Jacobs Coghlan, 2004). Effective listening habits enhance personal growth through developing effective communication, reduce misunderstandings, improve relationships and thus enhance personal growth(Tyagi, 2013). According to Rebeccal (1993), listening has been considered to be the most crucial skill of communication. However it is often ignored by international and second language teachers. As stated by Stephen Lucas (1998), listening involves paying close attention towards what is heard and making sense to it. According to Sullivan (2011), a survey was conducted on the employees of University of Southern Maine in order to identify the significance of leadership skills, effective listening, and to evaluate its implications in workplace particularly while dealing with number of people who are difficult to be handled(Thesis.Univ, 2017). The employees of the organization were asked their opinion about effective listening skills, its significance while dealing with difficult people and the roe of training in developing effective listening skills. The author conducted qualitative and quantitative survey and the result of data indicated that employees found the requirement of effective listening s kills as highly desired and stated that training would be beneficial for the purpose of enhancing listening skills among the employees. Several training programs and workshops were suggested in order to develop listening skills among the employees(Sullivan, 2011). Action Plan After the analysis and self-assessment with the assistance of five assessment models, I came to know my strengths and weaknesses regarding communication abilities within me(Javaneh, 2017). After attempting well-established assessments and performing tests, I realized there is lack of listening assertive skills within me. I have previously realized these weaknesses through my experiences also. Action Step What needs to be done? Responsible Person Who should take action to complete this step? Deadline When should this step be completed? Necessary Resources Requirements in order to achieve objectives Potential Challenges Challenges and how will they be overcome Result Successful completion of the steps Development of Assertive Skills Action required to be taken by the individuals only 6 months Value own rights, identification of needs ways to satisfy them, acknowledgement of people responsible for own behavior Short courses related to development of assertive skills Advanced post graduate communication courses at CQU Specific learning materials are available online that can also be utilized Availability of adequate financial resources facilities of courses Appropriate knowledge about the significance of assertive skills that have been developed Development of Listening Skills Action required to be taken by the individual only 6 months Development of listening habits in person, keep concentrating while someone is speaking Short-term courses for developing listening habits training programs Post-graduate communication courses will also help in developing listening skills Availability of adequate funds and the facilities of courses and training programs Successful achievement of listening skills and appropriate abilities to develop learning skills Conclusion The attempt of tests of five models provided knowledge about strengths and weaknesses of me. After performing assessments and tests, it was considered that despite effective leadership skills and abilities, I have lack of listening and assertive skills and abilities. These skills are required to be developed in order to enhance proficiency at organizational level. Thus, after considering various literatures and knowledge of proficient experts, I have made an action plan through which, I will be able to develop and enhance the skills related to listening and assertive aspects. It will enhance the qualities of assertive attitude and develop the listening abilities so that I might perform well at organizational level. Development of assertive behavior would clarify the interpersonal behavioral aspect and would develop social skills within me. The ability to listen will help in maintaining relationships and communication with others. It will help in developing relationship with the emplo yees of the organization and assertive skills will also add more to it. Through it, effective communication skills will also get enhanced which will help in maintaining the level of performance to a greater extent because effective communication is considered as a path towards success and at organizational level, it provides success at performance level and enhances reputation within the organization. As it is said that communication enhances and develops the way of performing and assist in achieving success. References Rockhurst University. (2008). Assertiveness Skills: A Guide to Positively Successful Communication. Rockhurst University. Businessballs. (2017). johari window. Retrieved May 30, 2017, from businessballs.com: https://www.businessballs.com/johariwindowmodel.htm Ctacny. (2017). Basic Self-Awareness Assessment. Retrieved May 30, 2017, from ctacny: https://www.ctacny.org/sites/default/files/trainings-pdf/self-awareness_assessment.pdf Dlapiperwin. (2017). Commuication Style Questionnaire. Retrieved May 30, 2017, from dlapiperwin: https://www.dlapiperwin.com/export/sites/win/downloads/Communication-Style-Questionnaire.pdf Doyle, A. (2017). Top 10 Communication Skills for Workplace Success. Retrieved May 30, 2017, from thebalance: https://www.thebalance.com/communication-skills-list-2063779 Garner, E. (2012). Assertiveness: Diagnosis and reflection of. Ventus Publishing. Humanresourcefulness. (2017). The Johari Window Model. Retrieved May 30, 2017, from humanresourcefulness: https://www.humanresourcefulness.net/CypressCollege/docs/HUSR224/Johari_Window_Questionnaire-package.pdf Imaginesls. (2011). Barriers to Effective Listening. Retrieved May 30, 2017, from imaginesls: https://imaginesls.org/wp-content/uploads/2011/11/Active_Listening3.10.pdf Jacobs, c., Coghlan, D. (2004). The Role of Listening in Organizational Learning. Retrieved May 30, 2017, from ImaginationLab: https://www.imagilab.org/pdf/wp04/WP41.pdf Javaneh. (2017). Action Plan Template. Retrieved May 30, 2017, from javaneh: https://javaneh.net/plan-of-action-template/ Mindtools. (2017). Assertiveness. Retrieved May 30, 2017, from mindtools: https://www.mindtools.com/pages/article/Assertiveness.htm Murphy, M. (2015). Which Of These 4 Communication Styles Are You? Retrieved May 30, 2017, from forbes: https://www.forbes.com/sites/markmurphy/2015/08/06/which-of-these-4-communication-styles-are-you/2/#494c2a9854ea Pipa?, M. D., Jaradat, M. (2010). ASSERTIVE COMMUNICATION SKILLS. Annales Universitatis Apulensis Series Oeconomica, 12(2), 649-656. Researchcollaboration. (2017). Assertiveness Questionnaire. Retrieved May 30, 2017, from researchcollaboration: https://www.researchcollaboration.org/uploads/AssertivenessQuestionnaireInfo.pdf Skillsyouneed. (2017). Communication Skills. Retrieved May 30, 2017, from skillsyouneed: https://www.skillsyouneed.com/ips/communication-skills.html Skillsyouneed. (2017). Planning and Organising Skills. Retrieved May 30, 2017, from skillsyouneed: https://www.skillsyouneed.com/lead/planning-organising-skills.html Stellarleaderhip. (2017). Am I a Good Listener? Retrieved May 30, 2017, from stellarleadership: https://www.stellarleadership.com/docs/Communication/assessment/Am%20I%20a%20Good%20Listener%20Questionnaire.pdf Sullivan, A. O. (2011). The Importance of Effective Listening Skills:Implications for the Workplace and Dealing with Difficult People. All Theses Dissertations, 1-79. Thesis.Univ. (2017). Chapter II: The listening Skill. Retrieved May 30, 2017, from thesis.univ: https://thesis.univ-biskra.dz/1696/11/chapterII.pdf Tyagi, B. (2013). Listening : An Important Skill and Its Various Aspects. The Criterion An International Journal in English(12), 1-8.